Privacy Policy

Connections

Connections ("we," "our," or "us") is a product operated by Connections Global LLC, the data controller for the personal information described here, and respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our member community.

1. Introduction

Connections ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our member community.

2. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name, email address, phone number, and mailing address
  • Payment and billing information
  • Professional background and business information
  • Contact records, notes, and relationship data you enter
  • Communications and correspondence with Connections

Automatically Collected Information

When you access our website, we may automatically collect:

  • IP address, approximate location signals, browser, operating system, language, and device information
  • Pages visited, time spent on pages, and navigation patterns
  • Referring website and search terms used
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Process account registration and verify identity
  • Facilitate contact management and relationship workflows
  • Send important account alerts and notifications
  • Process payments and manage billing
  • Respond to inquiries and provide customer support
  • Analyze usage patterns and improve user experience
  • Recommend other Connections services and features based on how you use the platform (first-party only — see "First-Party Service Recommendations" below)
  • Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who assist with payment processing, email delivery, hosting, and analytics.

Legal Requirements: When required by law or to protect our rights and safety.

Business Transfers: If Connections is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or substantially all of its assets, your information may be transferred to the successor or acquirer as part of that transaction. Any successor will be bound by the commitments in this Privacy Policy with respect to personal information transferred to it, unless and until you are provided notice of a successor privacy policy; we will notify you of any change in ownership or material change in how your personal information is used, and will obtain your consent where the law requires it. A transfer of personal information as part of such a transaction is not a "sale" of personal information under applicable law.

Your Own Purchases Across Connections: If you buy from a business that uses Connections to process its payments, the purchase and subscription records that business holds under your verified email may be shown back to you — and only you — inside your Connections account, so you can keep track of what you have signed up for. You can manage these records — including canceling a subscription you bought through Connections — from your Connections account, or manage them directly with the business or through Stripe.

  • No sale of personal data to third-party advertisers.
  • Mobile opt-in data and consent records are not shared with third parties for their own marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to access, update, or correct your personal information, request deletion (subject to legal obligations), opt-out of marketing, and disable cookies. To exercise these rights, please contact us at support@connections.icu.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings, but disabling cookies may limit certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect information from individuals under 18 years of age.

10. SMS Consent and Mobile Messaging

If you provide your mobile number and expressly consent during account registration or on member forms, we may send account alerts, event reminders, and support notifications by text message. Message frequency varies. Message and data rates may apply.

Mobile data and opt-in consent will not be shared with third parties for marketing purposes.

No mobile information or opt-in consent will be shared with third parties, affiliates, or partners for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Consent to receive SMS messages is not a condition of purchase or membership. You may opt out at any time by replying STOP to any message. Reply HELP for support.

  • Message frequency varies. Message and data rates may apply.
  • Reply STOP to opt out. You will receive one final confirmation message, then no further messages.
  • Reply HELP for assistance or contact support@connections.icu.
  • Mobile opt-in data and consent records are not sold or shared with third parties for their own marketing.

11. Changes to This Privacy Policy

We reserve the right to update, modify, add to, or remove any part of this Privacy Policy at any time, at our sole discretion. This includes the right to change how we collect, use, share, or retain your information, and to add new data practices or remove existing ones.

When we make changes, we will update the "Last Updated" date at the top of this page. For material changes, we will make reasonable efforts to provide notice, such as posting a prominent notice on our website or sending an email to registered users. However, it is your responsibility to review this Privacy Policy periodically to stay informed of any updates.

Your continued use of our services following the posting of any changes constitutes your acceptance of those changes. If you do not agree to a revised Privacy Policy, you must stop using our services.

12. AI Features and How They Work

Connections includes AI features that process your contacts, notes, and interaction records. We use these technologies in narrowly scoped, account-specific ways.

AI Vault Search and Embeddings

When you save a contact, note, or touch, we generate a numeric "embedding" (vector representation) using Amazon Bedrock Titan Text Embeddings v2. These embeddings are stored alongside your record and are scoped to your account. They are never returned to other customers, are not used to train models for other customers, and are not sold or shared with third parties. We do not send your raw contact text to any third-party large language model unless you explicitly invoke a feature that requires it, in which case the dependency is disclosed in-product before you use it.

Identity Resolution

We run probabilistic and deterministic matchers (E.164 phone, verified email, and a probabilistic name + employer + mutual-contact score) to detect duplicate contacts and to identify when contacts across different accounts refer to the same person. Cross-account matches power warm-introduction path-finding only — names and identifying details are never revealed to another user until both parties opt in.

AI Network Introductions (Network tier and above)

AI Network uses double-blind, double-opt-in mechanics. When you request an introduction: (1) we surface candidate paths through your contacts; (2) you select a broker, who sees your name and request but not the target's identity at first; (3) the broker can accept, decline, or pass; (4) only after both the broker and the target opt in is the target's name revealed to you. Either side can revoke consent at any time, after which the contact's information is removed from your view. We log each step, including who acted and when, so the introduction's history can be reviewed.

Automated Decision-Making

We do not use solely automated decision-making (without human review) to make decisions that produce legal or similarly significant effects about you. AI suggestions are advisory; you remain the decision-maker.

13. Contacts Who Are Not Connections Users

Connections is a personal CRM. When you save a contact who has never signed up for Connections, we store the information you provide so you can manage your relationship with that person. We treat that data with the following commitments:

  • We do not market to non-users using contact data uploaded by our customers.
  • We do not sell or share non-user contact data with third parties for their own purposes.
  • We do not use non-user contact data to train AI models that benefit other customers.
  • We will honor a verified deletion request from a non-user about their own data within thirty (30) days. If a contact uploaded by one of our users asks us to delete their record, we will remove it from our systems even over the uploader's objection, and notify the uploader.

If you are the data subject of contact information uploaded to Connections by another user and would like that record removed, email support@connections.icu with the subject "Contact removal request" and we will verify and process the request.

14. Transactional Invite Emails

When you choose to invite a contact to Connections, you may opt in to having Connections send a single transactional invite email to that contact on your behalf. We only do this with your explicit, unchecked-by-default consent for each send. The email:

  • Is sent from noreply@connections.icu, not from your address.
  • Has a subject line that clearly identifies Connections as the sender.
  • Identifies you by name as the person who triggered the send.
  • Includes a clear footer disclosing that the email was sent by Connections at your request, with a one-click "unsubscribe forever" link that permanently suppresses future invite emails to that address from any Connections user.
  • Is never sent more than once per recipient per sender without the recipient's affirmative action.

We do not — and will not — send emails that impersonate you, that appear to originate from your email address, or that mimic ongoing email conversations.

15. Data Retention

  • Active account data: retained for as long as your account is active.
  • After account deletion: personal data is deleted within thirty (30) days, except (a) records we must retain by law (such as tax records), (b) audit logs of intro consent and security events, retained in pseudonymized form for as long as needed for security, abuse-prevention, and dispute-resolution purposes, (c) backups, which expire on their own rotation cycle of no more than ninety (90) days, and (d) content you created or collected (such as your notes, touches, saved contact records, and responses submitted to your forms), which we retain only in a de-identified form that is no longer linked to your identity or to the person it described, as described below.
  • Non-user contact records: deleted when the contact is removed by the user or when we receive a verified removal request from the non-user. When the account that saved them is deleted, we irreversibly de-identify these records within thirty (30) days — removing the contact's name, email, phone, notes, and other identifying details — so that what remains no longer identifies that person.
  • Aggregated, de-identified data: may be created, used, and retained indefinitely for security, fraud prevention, research, product development, benchmarking, and the platform analytics and industry insights we build — always in a form that does not identify any individual.

16. Regional Privacy Rights

European Economic Area, United Kingdom, and Switzerland (GDPR / UK GDPR)

If you are located in the EEA, UK, or Switzerland, you have rights of access, rectification, erasure, restriction, portability, objection, and the right to lodge a complaint with your supervisory authority under Articles 15–22 of the GDPR (and UK equivalents). Our legal bases for processing are: contract (to provide the service), legitimate interests (security, fraud prevention, product improvement under the double-opt-in framework), consent (for optional features), and legal obligation. Where required, we rely on Standard Contractual Clauses for international transfers from the EEA / UK / Switzerland to the United States.

California (CCPA / CPRA)

California residents have the right to know, delete, correct, and opt out of "sale" and "sharing" of personal information. Connections does not engage in either. You may designate an authorized agent to make requests on your behalf and have the right not to be discriminated against for exercising your rights.

Other U.S. States

Residents of Virginia (CDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), Oregon, Montana, and other states with comprehensive privacy laws have substantially similar rights. Submit requests to support@connections.icu.

17. First-Party Service Recommendations

Connections is a family of first-party services operated by Connections Global LLC (for example: events, payments, notes, calendars, bookings, and email signatures). We may analyze how you use Connections — such as the features you use and the actions you take — to suggest other Connections services and features that may be useful to you (for example, suggesting our email-signature tools if you regularly share your contact details by hand).

  • These suggestions are generated and shown entirely inside Connections, and the usage signals behind them are used only to recommend Connections' own services to you.
  • Recommendation signals are never sold, never shared with third parties, and never used for third-party advertising.
  • Recommendation signals are not made available to any advertising system or advertiser — including advertisers who use Connections' own advertising surfaces. A suggestion is a first-party product notice shown only to you; no advertiser can target you based on these signals.
  • Suggestions are advisory only. You can dismiss any suggestion, and a dismissed suggestion is suppressed.
  • The signals behind suggestions are personal information under this policy: they receive the same security protections, are covered by your rights in "Your Rights and Choices," and are deleted on the schedule described in "Data Retention."